Our coffee is freshly roasted to order, ensuring optimal flavour and quality. Because of this, we cannot resell or reuse returned beans, and are unable to accept returns or exchanges on coffee or consumable products.

We recommend double-checking your grind size and quantity before placing your coffee order to ensure you get exactly what you need.

For non-consumables, like brewing gear, accessories or merch, we happily accept returns or exchanges if:

• Items are unused and in their original condition
  
• Returned within 14 days
  
• Proof of purchase is provided
  

Simply email us at orders@micrology.com.au, and we’ll guide you through the process.

We understand things change! While we cannot accept change-of-mind returns on consumables, for non-perishables we’re happy to discuss exchanges or store credit. Return postage is at your expense.

Once your return is received and approved, you can choose:

• Refund to your original payment method
  
  
• Exchange for a replacement item
  
  
• Store credit for future purchases
  
  

Some sale items may be final and not eligible for return or exchange. We’ll always be upfront about this.

Your rights are important. Nothing in this policy limits your entitlements under the Australian Consumer Law. If an item is faulty or doesn’t meet consumer guarantees, you’re entitled to a repair, replacement, or refund. More info

We’re here for you! Reach out anytime at orders@micrology.com.au

For shipping information, see: Shipping & Delivery